After-Sales Service

After-sales service core concept:

Create higher value for customers with excellent quality.
In-sale service:
1. After the contract is signed, users are welcome to send people to the company to supervise production. The company will make timely improvements to the reasonable opinions on product manufacturing quality put forward by the users' personnel stationed there, and actively cooperate with the users' personnel stationed in the company to provide convenience in work and life.
2. Organize production in strict accordance with the technical requirements of the contract and relevant national standards, ensure quality and quantity, and deliver goods at the agreed location on time.
3. Factory inspection. Before the product leaves the factory, the company will notify the user to send people for joint inspection according to the user's requirements. The company will provide work and life convenience for the personnel sent by the user.
4. Before the product is shipped, the company will notify the user and provide the user with the product quality guarantee sheet and cargo delivery note.
5. When shipping the goods, the company will send people to handle it in a timely manner until the user is satisfied.
6. When the product is shipped to the user, if the user requests it, the company will send someone to participate in the acceptance inspection.
7. According to user requirements, our company provides free training for users on the installation, use, maintenance and other knowledge of coating machines and other equipment, and goes to the site to guide users on correct operations.
8. If the user requires early supply due to wrong selection, insufficient order quantity or special circumstances, our company will consider the user's urgent needs, deal with special circumstances, prioritize production, and try our best to meet user requirements.
After-sales service:
1. The company implements 24-hour continuous after-sales service, that is, after receiving the notification from the user that it needs to provide after-sales service, general questions will be answered within one hour. For special questions, our company guarantees to respond within 24 hours. For those that need to send personnel to deal with , the company immediately provides on-site services according to the actual personnel situation.
2. Planned preventive maintenance In order to achieve the maximum efficiency of the equipment, preventive maintenance and testing will be carried out on the equipment according to the preventive maintenance concept. Provide professional technical documents such as "Product Operation Manual" and "Common Fault Analysis and Troubleshooting Methods".
3. Professional technical team Personnel with professional and technical abilities are resident in each office and maintain the equipment according to normal maintenance requirements. Equipment system process improvement, production technical guidance, production worker operation training and maintenance, and maintenance technical guidance.
5. The company establishes user files, visits users regularly, contacts users in writing and by phone, solicits users’ opinions and suggestions, conducts statistics and analysis on users’ suggestions and quality issues, continuously improves the company’s management, and further improves product quality and Marketing service quality, pursuit of perfection, and meeting user needs.